1. Lead with ValueWhat captures your attention as you scroll through your social media feeds? For me, whether it's a hilarious cat photo or a new movie trailer, the common element is value. Value can mean a lot of things, so here is how I define it within the context of marketing: communication that leaves me better off having received it.
Some examples of valuable communication include:
- a video that entertained me
- a news story on a topic I care about
- an update about a product that I'm following
- a coupon that will save me money
- a chance to win an incredible prize
- a tutorial about how to do something
2. Know Your AudienceBefore you can deliver value to your audience, naturally you need to know who your audience is in order to understand what they value. The most popular social networks like Facebook, Twitter and YouTube provide helpful dashboards with demographic and other data about your audience. There are also a variety of 3rd-party tools that can analyze your audience against your competitors'. It's also critical to create personas or profiles of your ideal customers in order to better plan and segment your communications.
3. Start ConversationsThis may seem obvious, but all too often I've seen this be one of the first things to go out the window when it comes to a company's social media presence. Posting dozens of times each week with heavy sales pitches and product messages, overwhelming their audience and tanking results in the process. Remember: social media is not a broadcast channel, it's a conversation with your current and potential customers. Ask questions and engage your followers - you just might learn something new.
Got a question or need help with your own social and digital marketing? I can help!